Docdata fulfilment is involved with fully integrated logistics and personalised distribution in the e-commerce sector. Our services include stock management, order picking, collations, personalising, packaging, shipping, carrier management and returns logistics. Docdata fulfilment offers you the following turn-key solutions in this field:
Returns Management
Returns Handling
- Return note
- Return ticket
- Pick-up service (DHL, GLS)
- Recording and analysis of reasons for return
- Return check regarding quantity and condition
- Reshipping warehouse (marketable condition, new packaging if needed) or
- Storing in blocked stock area with corresponding booking
- Issuing credit note or exchange slips
- Refund of purchase price depending on method of payment
- Return to supplier
- Refurbishment
In addition to shipment of your goods, docdata fulfilment can naturally also take care of the Returns Management. Returns are visually inspected and processed by our staff in accordance with business rules that are specific to your requirements. Approved products can be put back into stock and subsequently re-shipped. Defective products are collected and, in accordance with the agreements that have been made, sent to the supplier or destroyed (possibly with an auditor's declaration). We can also arrange for returns to be collected from your clients.
